By Mike Hume
Given the increase in issues vexing travelers, it’s common to see frustrated fliers air their complaints on social media while tagging the offending airline in their posts.
Maybe they’re miffed at a flight disruption or lost baggage. They’re likely hoping that a public shaming will spur the airline into fixing their problem. While airlines are active on social media and typically engage with aggrieved travelers in their direct messages, these types of posts are also prompting scam artists to swoop in and “help.”
In late January, after a second trip back from the runway to the gate to address a “paperwork” issue, I posted to X (formerly Twitter) about the flight delays. That generated the following reply from “Patrick, JetBlue Manager.”
Recent comments