The coronavirus crisis is taxing New York City’s 911 system like never before. Operators pick up a new call every 15.5 seconds. Panicked voices tell of loved ones in declining health. There are multitudes of cardiac arrests and respiratory failures and others who call needing reassurance that a mere sneeze isn’t a sign they’ve been infected. The system is so overwhelmed, the city has started sending text and tweet alerts urging people to only call 911 “for life-threatening emergencies.” As the city staggered through its deadliest week of the pandemic, its emergency response system and army of operators, dispatchers and ambulance crews were pushed to the brink.
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