Dear Editor, I am writing this email out of sheer frustration about how I was treated today by El Al. My family and I were on flight LY27 scheduled to leave at 12:30AM Monday morning (Sunday night). It then got changed to 4:45AM, and now to 6:00AM. Making matters even worse, is that I and many others had already checked out of our apartments and hotel rooms that we rented for Pesach. We literally have no where to go. El Al has no call center, and no one to talk to. There is a joke of a WhatsApp business account that sends “auto replies” and does absolutely nothing to assist frustrated travelers. It’s now 1:00AM, and I am spending the night with my family in the airport.
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